The Outsource Group provides comprehensive accounts receivable management in addition to billing for physician services.
Using our client’s Patient Accounting System, accessed through a VPN connection, we perform the following functions:
Bill all accounts, either manually or electronically.
Follow up on outstanding accounts receivable via contacts with third parties and patients.
Produce patient statements.
Post payments, contractual adjustments and denials from third parties.
Use ordinary and reasonable collection efforts as permitted by law.
Review accounts for appropriate contractual adjustments consistent with managed care contracts.
Identify accounts to be written off to bad debt.
Identify accounts that could be considered for charity, based on criteria established by our client.
Perform daily and monthly closing procedures.
Document all collections notes and manage transactions as necessary directly on the system.
Our focused and experienced staff follows up with patients to collect and resolve any delayed or disputed account, thus maximizing cash flow.
Physician billing and collection services are overseen by a dedicated manager for the day-to-day interface and resolution of specific issues. In addition, we will schedule routine calls with the client to discuss current progress and potential improvements. These calls focus on the review of performance data and progress toward our goals.
Monthly performance and activity reports are also provided.