The Outsource Group - Physician & Dental Practice Services

For most physicians and dentists, your patients are your future. But past due bills and insurance claims
can result in difficult cash flow situations that can put you behind your plan.

Insurance companies often delay payment to “float” your money for their advantage. Patients do the
same thing.

The Outsource Group’s solution to prompt payment for physician practices is economical, easy to use
and effective.

Get claims paid for pennies on the dollar
The Outsource Group can help get your claim paid within 60 days for no more than $10.95 per account,
irrespective of balance size or payer type. What’s more, third-party intervention coupled with compelling
messages, mailed successively within a brief time frame, achieve greater results in less time than
managing this task in-house.

Phase 1: Written Demand Series
Each account is worked through a written demand service, consisting of five, third-party demands
(practice can choose the level of diplomacy) sent over a 63-day cycle. The series can be addressed
to payers or patients based on the party responsible for the balance. Each account submitted is billed a
fixed fee (no more than $10.95). Payments and calls in Phase 1 are directed to the healthcare provider.

The demand series is stopped automatically when a payment is posted to the provider’s billing system.
The provider is able to trigger a thank you letter automatically to patients when a payment is posted to
the billing system. Early intervention provides improved returns. The written demands result in an average
resolution rate of 60% of the dollars submitted.

Our technology interfaces with physician’s billing system
With minimal intervention on the part of your staff, The Outsource Group can extract billing information
directly from your current software and initiate payment requests on your behalf.

Phase 2: Telephone-based Collections
The software allows you to transfer a patient to Phase 2 automatically. Selected accounts are assigned
to an automated predictive-dialer system that ensures a high penetration rate. Our ACA-Certified
Collections Specialists all are highly experienced in the healthcare collections arena and are sensitive
to patients’ specific financial situations while resolving past-due accounts. When necessary, accounts
can be transferred to a network of attorneys for legal action.

Phase 2 Collections include online skip tracing and credit reporting. With The Outsource Group, your
collection results will be well in excess of industry standards.

FOR MORE INFORMATION ABOUT PHYSICIAN PRACTICE SERVICES
Physician Practice Written Demand Series
Physician Practice Enabling Technology
Physician Practice FAQs
Physician Practice Services Resume
Physician Practice Results

FOR MORE INFORMATION ABOUT DENTAL PRACTICE SERVICES
Dental Practice Services
Dental Practice Enabling Technology
Dental Practice FAQs
Dental Practice Written Demand Series





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Our People, Processes & Technology Our Performance Guarantee Early Out/Self-Pay Receivables Bad Debt Collection Insurance Resolution Third Party Liability Physician & Dental Practice Services Purchase Receivables & Patient Financing Services Medicaid Eligibility Services Download The Outsource Group Brochure	For most physicians and dentists, your patients are your future. But past due bills and insurance claims can result in difficult cash flow situations that can put you behind your plan. Insurance companies often delay payment to “float” your money for their advantage. Patients do the same thing. The Outsource Group’s solution to prompt payment for physician practices is economical, easy to use and effective. Get claims paid for pennies on the dollar The Outsource Group can help get your claim paid within 60 days for no more than $10.95 per account, irrespective of balance size or payer type. What’s more, third-party intervention coupled with compelling messages, mailed successively within a brief time frame, achieve greater results in less time than managing this task in-house. Phase 1: Written Demand Series Each account is worked through a written demand service, consisting of five, third-party demands (practice can choose the level of diplomacy) sent over a 63-day cycle. The series can be addressed to payers or patients based on the party responsible for the balance. Each account submitted is billed a fixed fee (no more than $10.95). Payments and calls in Phase 1 are directed to the healthcare provider. The demand series is stopped automatically when a payment is posted to the provider’s billing system. The provider is able to trigger a thank you letter automatically to patients when a payment is posted to the billing system. Early intervention provides improved returns. The written demands result in an average resolution rate of 60% of the dollars submitted. Our technology interfaces with physician’s billing system With minimal intervention on the part of your staff, The Outsource Group can extract billing information directly from your current software and initiate payment requests on your behalf. Phase 2: Telephone-based Collections The software allows you to transfer a patient to Phase 2 automatically. Selected accounts are assigned to an automated predictive-dialer system that ensures a high penetration rate. Our ACA-Certified Collections Specialists all are highly experienced in the healthcare collections arena and are sensitive to patients’ specific financial situations while resolving past-due accounts. When necessary, accounts can be transferred to a network of attorneys for legal action. Phase 2 Collections include online skip tracing and credit reporting. With The Outsource Group, your collection results will be well in excess of industry standards. FOR MORE INFORMATION ABOUT PHYSICIAN PRACTICE SERVICES Physician Practice Written Demand Series Physician Practice Enabling Technology Physician Practice FAQs Physician Practice Services Resume Physician Practice Results FOR MORE INFORMATION ABOUT DENTAL PRACTICE SERVICES Dental Practice Services Dental Practice Enabling Technology Dental Practice FAQs Dental Practice Written Demand Series