The Outsource Group - Our Performance Guarantee

Greater Net Back
In an industry that has historically been focused on contingency fees, our perspective is client driven with an emphasis on client "net back." To that end, The Outsource Group makes this guarantee: in a competitive "champion/challenger" environment (where we are competing with another vendor on a client's behalf) and there is an equal distribution of quality accounts, we will deliver superior net back – and never less than equal netback performance of all receivables assigned to us. Net back is defined as the cash collected and returned to you after deducting the fees paid to the agency. Therefore, fee rate is only one dimension of net back while collection performance is the other.

A No-Lose Scenario
The Outsource Group assures our clients a no-lose scenario in a "champion/challenger" environment. And in a sole-source environment, The Outsource Group will develop historical benchmarks with our client to establish netback thresholds, which we guarantee to maintain or exceed. We are so confident in our "People, Processes and Technology," across all of our service offerings, we can make these performance promises without hesitation.





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Our People, Processes & Technology Our Performance Guarantee Early Out/Self-Pay Receivables Bad Debt Collection Insurance Resolution Third Party Liability Physician & Dental Practice Services Purchase Receivables & Patient Financing Services Medicaid Eligibility Services Download The Outsource Group Brochure	Greater Net Back In an industry that has historically been focused on contingency fees, our perspective is client driven with an emphasis on client "net back." To that end, The Outsource Group makes this guarantee: in a competitive "champion/challenger" environment (where we are competing with another vendor on a client's behalf) and there is an equal distribution of quality accounts, we will deliver superior net back – and never less than equal netback performance of all receivables assigned to us. Net back is defined as the cash collected and returned to you after deducting the fees paid to the agency. Therefore, fee rate is only one dimension of net back while collection performance is the other. A No-Lose Scenario The Outsource Group assures our clients a no-lose scenario in a "champion/challenger" environment. And in a sole-source environment, The Outsource Group will develop historical benchmarks with our client to establish netback thresholds, which we guarantee to maintain or exceed. We are so confident in our "People, Processes and Technology," across all of our service offerings, we can make these performance promises without hesitation.