Every employee of The Outsource Group is committed to providing our clients and their patients with a superior level of service.
We invest in people with boundless energy, exceptional "people skills" and a "get it done" attitude. We train them and reward them for superior performance. Our people are loyal and offer significant competitive advantages, including a high level of experience and expertise in healthcare receivables solutions.
Our people are committed to treating clients, patients and each other with dignity and respect, while delivering superior results.
The Outsource Group's operational and analytic processes are structured to enhance customer service, while focusing on cash collections. We succeed where others fall short because we do things differently.
The processes in each of our centers of excellence are specific to the service line being offered there. In every case, our processes are structured for efficiency and optimal results.
The Outsource Group works closely with clients to develop and track the key performance indicators (KPIs) that are important to the client. We also provide feedback, benchmarking your business to industry averages.
Our sophisticated technology maximizes the time our people spend collecting revenue for you and reduces the payment cycle.
Software/IT Integration with Client Systems
The Outsource Group's software and information technology interfaces with most hospital information systems such as HBOC, Meditech, SMS, McKesson, APS, CPSI and others on both mainframe and midrange systems, such as IBM I Series.
Data Warehouse
The Outsource Group's data warehouse is the main repository of the company's historical data. Our in-house data analysts can perform complex queries and analysis, such as data mining on stored information, without slowing down the operational systems used by collectors.
The data in the data warehouse is:
Subject-oriented, such that all data relating to an account or event are organized and linked together.
Time-variant, meaning that changes to the data in the data warehouse are tracked and recorded so reports can be produced showing changes over time.
Non-volatile, so data is never over-written or deleted and is static, read-only, and retained for future reporting.
Integrated, with all captured data included and made consistent.
The Outsource Group's data warehouse is optimized for reporting and analysis, which aids in developing our collection strategies by segments, but also enables instant reporting as needed.
Bi-Directional Communications Systems
Through the entire process, The Outsource Group’s bi-directional communications technology provides client visibility to all accounts as they are worked. This means clients see updated payments in real time, and A/R reporting is easier and more accurate.