Our People
We invest in people with boundless energy, exceptional “people skills,” and a “get it done”
attitude. We train them and reward them for superior performance. And because of our sophisticated processes and advanced technology, our people are freed up to spend their time collecting money from the right accounts instead of working on administrative tasks or chasing uncollectible dollars.
In addition, our people offer these significant competitive advantages:
- 100% healthcare focused
- ACA-certified
- HIPAA-compliant
- Effective collection negotiation skills
- Bilingual
- 2x industry-average performance
- In-house programming staff
- Dedicated skip-tracing department
- Qualified to do business in all 50 states
Our Processes
Our processes are structured to enhance customer service while focusing on cash collections.
We succeed where others fall short because we do things differently. Accounts are:
- Scored for ability to pay
- Segmented by who is likely to pay
- Worked for maximum cash acceleration and quality assurance
- Contacted at a higher rate
- Call recorded for continuous improvement and quality assurance
- Complete revenue-cycle management
- Performance guarantee
- Centralized administrative functions
Our Technology
Sophisticated technology maximizes the time our people spend collecting revenue for you and reduces
the payment cycle. Among our advanced systems are:
- Recovery scoring and debtor segmentation systems
- Inbound/outbound predictive dialing technology
- IVR and IC messaging
- Data warehousing
- Skip-tracing technology
- Online client access to account info 24/7
- Real-time reporting through bi-directional reporting systems
- 24/7 toll-free patient account access with online and pay-by-phone payment options