Operations Support Representative - Columbia

The Operations Support Representative will work closely with Operations to ensure that support expectations are met each day. This position will interact daily with clients supporting staff workload requirements, including but not necessarily limited to, insurance, correspondence handling, data transfers to and from the client, remittance tracking, verification of data, and other reporting functions.

Essential Job Functions:

1. Track daily work results and monitor workload to ensure that operations needs are supported.
2. Assist in performing daily tasks to support the staff and managers.
3. Cancel and return accounts submitted by local municipalities if applicable.
4. Cancel and properly close bankruptcy accounts as submitted by our various clients.
5. Analyze and resolve reject reports for clients.
6. Switch board duties.
7. Client and collector requests.
8. Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
9. Establish and maintain constructive working relationships with coworkers, supervisors, managers and executives, as well as external clients and other external business contacts.
10. Analyze and dispatch non-activated reports for bad debt and early out departments.
11. Is consistently at work and on time.