The Outsource Group

Unit Manager (Bad Debt) - Columbia

The Unit Manager is responsible for directing and coordinating collections activities within assigned department, ensuring external client satisfaction. Coordinates, manages and facilitates workload, assignments, tasks and projects recognizing production goals.

Responsibilities:

Maintain an adequately trained collection staff to handle current production goals within department. Monitor and ensure production goals and quality of work are being achieved by the staff.
Provide coaching and development through informal observation and formal monitoring, including monitoring telephone calls, voice and emails and conducting side-by-sides. Provide performance feedback to staff members. Complete and maintain required documentation regarding performance and training/development.
Maintain an inventory of problem accounts that have been escalated up by the Lead Supervisors and make follow-up calls or provide other resolution action as needed. Provide assistance to staff on individual account issues.
Prepare daily and weekly reports as needed.
Monitor and manage the dialer to perform at optimum levels.
Ensure weekly Rap sessions with staff members occur. Meet with Team Lead to review and address issues surfaced.
Maintain and monitor scheduling for all staff members which includes time off and overtime issues. Approve employee time records.

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The Outsource Group’s employees come from all backgrounds, nationalities and beliefs.
But they have the following in common:

They enjoy the kinds of challenges and opportunities that entrepreneurs do.
They don’t wait for someone to tell them the next thing to do.
They like the opportunity to have unlimited earning ability.
They enjoy the healthcare field, and like helping providers and patients solve problems.
They have people skills and are good communicators.
They want a career with upward mobility.

Are YOU an Outsource Group kind of person?

The Outsource Group is an equal opportunity employer.





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Our People, Processes & Technology Our Performance Guarantee Early Out/Self-Pay Receivables Bad Debt Collection Insurance Resolution Third Party Liability Physician & Dental Practice Services Purchase Receivables & Patient Financing Services Medicaid Eligibility Services Download The Outsource Group Brochure	Unit Manager (Bad Debt) - Columbia The Unit Manager is responsible for directing and coordinating collections activities within assigned department, ensuring external client satisfaction. Coordinates, manages and facilitates workload, assignments, tasks and projects recognizing production goals. Responsibilities: Maintain an adequately trained collection staff to handle current production goals within department. Monitor and ensure production goals and quality of work are being achieved by the staff. Provide coaching and development through informal observation and formal monitoring, including monitoring telephone calls, voice and emails and conducting side-by-sides. Provide performance feedback to staff members. Complete and maintain required documentation regarding performance and training/development. Maintain an inventory of problem accounts that have been escalated up by the Lead Supervisors and make follow-up calls or provide other resolution action as needed. Provide assistance to staff on individual account issues. Prepare daily and weekly reports as needed. Monitor and manage the dialer to perform at optimum levels. Ensure weekly Rap sessions with staff members occur. Meet with Team Lead to review and address issues surfaced. Maintain and monitor scheduling for all staff members which includes time off and overtime issues. Approve employee time records. Apply Now Back to Career Listings The Outsource Group’s employees come from all backgrounds, nationalities and beliefs. But they have the following in common: They enjoy the kinds of challenges and opportunities that entrepreneurs do. They don’t wait for someone to tell them the next thing to do. They like the opportunity to have unlimited earning ability. They enjoy the healthcare field, and like helping providers and patients solve problems. They have people skills and are good communicators. They want a career with upward mobility. Are YOU an Outsource Group kind of person? The Outsource Group is an equal opportunity employer.