Hospital Customer Service Rep - Charlotte, NC

Job is located in Raleigh ,NC

Position Summary: This is an onsite Hospital Patient Accounting Representative position located in Raleigh, NC. The onsite representative will work directly with guarantors/patients to research and resolve questions and complaints in regard to business office operations.

Responsibilities:
1. Greet patients
2. Discuss hospital policies such as financial assistance programs, payment plans and billing procedures in an effort to resolve patient accounts
3. Explain insurance payments or denials, and take payment from guarantor/patient
4. Review and process correspondence and attorney's requests
5. Scanning and skip tracing
6. Review and process financial assistance applications

Hours: Monday Friday, 9:30 AM 6:00 PM

Qualifications: Experience: Minimum 1-2 years patient accounting experiencepreferably, hospital patient accounting. HBOC Star system experience a plus.

Skills/Aptitudes: Demonstrated communication and problem solving skills and the ability to act/decide accordingly. Ability to collect, create and research complex or diverse information. Exceptional customer service and the ability to plan organize and exercise sound judgment.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.