Third-party contact is sometimes necessary to resolve a patient balance. Our ACA-certified, bilingual collectors speak to several thousand patients a day with one goal in mind: Motivate those who can pay to take the action necessary to clear their balance in full.

A series of letter and calling campaigns is assigned, and the account goes to the collection staff within 24 hours. This process is complex and involves our best-in-class technology.

First, the demographic information clients provide is screened for accuracy. Next, qualifying accounts are scored using internal and external financial and credit scoring models and proprietary software.

The Outsource Group's technology-enabled and totally dedicated skip-tracing department is often utilized to locate new addresses, phone numbers, places of employment and assets.

To maximize the time collectors spend negotiating payment, they are connected to sophisticated, state-of-the-art, collection-based predictive dialing technology.

Our collection personnel utilize IVR and IC messaging and communication, as well as 24/7 pay-by-phone options with check, credit card and payment arrangements.

The secret to our success is focusing on those who can afford to pay. Those who cannot are given a variety of alternatives and will be given an opportunity to get back on their feet before we contact them again. We don't harass, and we don't give up. It's that simple.