The Outsource Group - Bad Debt Collection

Third-party contact is sometimes necessary to resolve a patient balance. Our ACA-certified, bilingual collectors speak to several thousand patients a day with one goal in mind: Motivate those who can pay to take the action necessary to clear their balance in full. This process is complex and involves our best- in-class technology.

First, the information clients provide is screened for accuracy. Next, qualifying accounts are scored using internal and external financial and scoring models. A series of letter and calling campaigns is assigned, and the account goes to the collection staff within 24 hours.

The secret to our success is focusing on those who can afford to pay. Those who cannot are given a variety of alternatives and will be given an opportunity to get back on their feet before we contact them again. We don’t harass, and we don’t give up. It’s that simple.

The Outsource Group Advantages
Our people have extensive negotiation training and years of healthcare collection experience. They work effectively and efficiently because of the processes we have in place.

Our processes leverage the power of technology to identify through recovery scores and payment history segmentation those people who are most likely to pay. This enables our collectors to be twice as productive as the industry average, because they spend their time on the phone negotiating payments from those who can pay.

Our technology doesn’t end with scoring and segmentation. It really just begins there. As in Early Out/Self-Pay, we employ the following:

Scoring and segmentation systems
Data warehouse harvesting
Predictive dialing technology
Skip-tracing technology
IVR, IC messaging and 24/7 pay-by-phone
Bi-directional communications systems
Online client access to accounts and information 24/7

Reporting
Our collection system provides over 200 standard reports, which can all be modified extensively to provide any custom report required by the client to view daily operations, performance, etc. Since the system is online, reports can be generated immediately and customized as needed.

Legal Recourse
If the collector cannot come to payment terms with the patient because of a refusal to pay, the account can be sent to The Outsource Group’s pre-legal department for a verification of employment. Next, it is determined whether or not the patient falls within client-specific suit parameters. If approved, the paperwork will be forwarded to the client requesting final approval for suit. When returned, the paperwork will be forwarded to the agreed upon attorney for litigation.





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Our People, Processes & Technology Our Performance Guarantee Early Out/Self-Pay Receivables Bad Debt Collection Insurance Resolution Third Party Liability Physician & Dental Practice Services Purchase Receivables & Patient Financing Services Medicaid Eligibility Services Download The Outsource Group Brochure	Third-party contact is sometimes necessary to resolve a patient balance. Our ACA-certified, bilingual collectors speak to several thousand patients a day with one goal in mind: Motivate those who can pay to take the action necessary to clear their balance in full. This process is complex and involves our best- in-class technology. First, the information clients provide is screened for accuracy. Next, qualifying accounts are scored using internal and external financial and scoring models. A series of letter and calling campaigns is assigned, and the account goes to the collection staff within 24 hours. The secret to our success is focusing on those who can afford to pay. Those who cannot are given a variety of alternatives and will be given an opportunity to get back on their feet before we contact them again. We don’t harass, and we don’t give up. It’s that simple. The Outsource Group Advantages Our people have extensive negotiation training and years of healthcare collection experience. They work effectively and efficiently because of the processes we have in place. Our processes leverage the power of technology to identify through recovery scores and payment history segmentation those people who are most likely to pay. This enables our collectors to be twice as productive as the industry average, because they spend their time on the phone negotiating payments from those who can pay. Our technology doesn’t end with scoring and segmentation. It really just begins there. As in Early Out/Self-Pay, we employ the following: Scoring and segmentation systems Data warehouse harvesting Predictive dialing technology Skip-tracing technology IVR, IC messaging and 24/7 pay-by-phone Bi-directional communications systems Online client access to accounts and information 24/7 Reporting Our collection system provides over 200 standard reports, which can all be modified extensively to provide any custom report required by the client to view daily operations, performance, etc. Since the system is online, reports can be generated immediately and customized as needed. Legal Recourse If the collector cannot come to payment terms with the patient because of a refusal to pay, the account can be sent to The Outsource Group’s pre-legal department for a verification of employment. Next, it is determined whether or not the patient falls within client-specific suit parameters. If approved, the paperwork will be forwarded to the client requesting final approval for suit. When returned, the paperwork will be forwarded to the agreed upon attorney for litigation.